Account deletion
Updated on Oct 25, 2026This page explains how to delete your FotuNex account and what happens to your data.
1. How to request deletion
- Sign in to the website with your account.
- Open My profile from your account menu.
- Select Delete my account.
- Type DELETE and confirm.
- If you can't sign in, write to [email protected] from your registered email address and ask for the deletion.
2. Time to change your mind
Your account will be permanently deleted after 30 days. During that period, it stays locked and your data is kept.
To change your mind, just sign in again and choose Restore account.
Permanent deletion is irreversible: after it, neither the account nor the data can be recovered.
This period follows Brazil's LGPD (art. 18, VI) and ANPD Resolution CD/ANPD No. 2/2022, which grants small-sized processing agents doubled deadlines.
3. What is erased
- Registration data: name, email, phone, username and password.
- Account: name, email, username, phone (if you provide it) and your language, currency and email preferences.
- Orders: the photos you bought, the amounts, the payment method reported by the gateway and your download history.
- Photographers and organizers: public page details, team members and the payout account.
- Selfie search: the image is used only during the search and deleted right after; we keep only which photos matched, for 24 hours.
- Active sessions and sign-ins.
4. What we keep because the law requires it
Even after deletion, we keep only what the law requires, for as long as it requires:
- Tax and payment records, for the period set by tax law.
- Access logs, for 6 months (Brazilian Internet Civil Framework, art. 15).
5. Questions
Reach us at [email protected].